The bibliography:

Hines, Alice, “Abercrombie & Fitch CEO’s Corporate Jet Rulebook Reveals Cult-Like Secret World.” Huffington Post 18 October 2012. http://www.huffingtonpost.com/2012/10/18/abercrombie-fitch-ceo-corporate-jet-rulebook_n_1980960.html. Accessed 20 October 2012.

O’Hara, Frank. Selected Poems, ed. Mark Ford. New York: Knopf, 2008.

The footnote:

* “The four models or actors who work as cabin attendants must never respond to Matthew or Michael, as the manual refers to [Abercrombie and Fitch chief executive officer Mike] Jeffries and [his partner Matthew] Smith, by saying anything but a friendly ‘no problem.’ Phrases like ‘sure’ or ‘just a minute’ are not permitted”.

The text, from “Biotherm”:

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